Shipping policy

1. Order processing times
Order processing usually takes 3-5 working days.
Orders received after 5 p.m. on Friday will not be processed until the following Monday.

2. Transport companies
All items are shipped with DHL Standard.

3. Shipping rates

  • Germany Standard
    0-2kg 6,19€
    2-5kg 7,69€

  • EU Standard
    0-2kg 14,49€
    2-5kg 17,49€

  • International Standard
    0-2kg 25,49€
    2-5kg 45,99€

4. Customs duties, taxes, fees
If the delivery is made to a non-EU country, additional customs duties, taxes or fees may be payable by the customer, not to the supplier, but to the relevant customs or tax authorities there. The customer is advised to check the details with the customs or tax authorities before placing an order.

5. Shipping processing times
The following lists the delivery times specified by DHL (Parcel International, as of 18 December 2025) for all destination countries. Please note that various circumstances, e.g. prolonged customs clearance, may lead to delays.

European Union


Destination

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
Austria 2  
Azores 7-8 When shipping to the Azores, there are significant delays due to limited transport capacities from the Portuguese mainland to the islands, as well as staff shortages for local delivery.
Belgium 2  
Bulgaria 4-5  
Croatia 3-4  
Cyprus 6-7  
Czech Republic 2-3  
Denmark 2-3  
Estonia 3-4  
Finland 4-6  
France 2-3  
Greece 5-6  
Hungary 3-4  
Ireland 3-4  
Italy 2-4  
Latvia 3-4  
Lithuania 3-4  
Luxembourg 2  
Madeira 6-7 When shipping to Madeira, there are significant delays due to limited transport capacities from the Portuguese mainland to the islands, as well as staff shortages for local delivery.
Malta 5-7  
Netherlands 2  
Poland 2-3  
Portugal 4-5 When shipping to the Portuguese islands (e.g., Madeira, Azores), there are significant delays due to limited transport capacities from the Portuguese mainland to the islands, as well as staff shortages for local delivery.
Romania 3-4  
Slovakia 2-3  
Slovenia 2-3  
Spain 3-4  
Sweden 2-4  

  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.

  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.

  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.

Rest of Europe

Destination

Transit-time1, 2, 3

in working days

DHL Paket International Economy

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
Albania 16 6-8  
Armenia 15-21 12-18  
Belarus 7-9 6-8  
Bosnia-Herzegowina 12 5-7  
Cyprus, Republic (North) 10-15 3-9  
Georgia 14-19 12-17  
Iceland 14-18 5-7  
Liechtenstein 4-6 3-4  
Moldova 9-13  7-11  
Monaco 3-4 3-4  
Montenegro 7-10 4-7  
North Macedonia 7-15 5-7  
Norway 5-7 4-6  
Russia 13-15 11-13  
Serbia 12-14 9-14  
Switzerland 4-6 2-3  
Turkey 10-14 8-10  
Ukraine 9-11 8-10

Please inform yourself about possible effects of the current situation in Ukraine on the international dispatch of documents and goods.4
United Kingdom 3-4 3-4  
  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.
  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.
  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.
  • 4 This list services.ukrposhta.com/postindex_new/upload/Available_codes(Ukraine).zip) of postcodes that can be served by the Ukrainian Post is updated weekly (on Sundays). For all other postcode areas that are not listed, there is a ban on delivery due to the armed conflict.

North, South and Central America & The Caribbean

Destination

Transit-time1, 2, 3

in working days

DHL Paket International Economy

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
Anguilla 14-19 10-15  
Antigua and Barbuda 14-19 10-15  
Argentina 9-13 7-10  
Aruba 10-13 6-9  
Bahamas 10-14 6-10  
Barbados 10-14 6-10  
Belize 13-19 8-13  
Bermuda 10-16 6-12  
Bolivia 10-14 6-10  
Bonaire 10-13 6-9  
Bouvet Island 7-8 4-5  
Brazil 20-25 16-21  
Canada 7-11  5-8

The extensive strike at Canada Post has been temporarily resolved. However, occasional disruptions may still occur, and the backlog created during the strike must be gradually cleared. For these reasons, unpredictable delays in delivery times may continue.
Cayman Islands 14-19 10-15  
Chile 11-18  9-16  
Colombia 20-28 16-24  
Costa Rica 8-12 6-8  
Cuba 16-22 14-20  
Curaçao 10-13 6-9  
Dominica 14-16 10-12  
Dominican Republic 18-24 16-22  
Ecuador 26-34 24-30 Transit time delays due to a state of emergency in the destination country.
El Salvador 10-14 8-10  
Falkland Islands 10-15 8-12  
French Guiana >30 10-15  
Greenland 10-15 5-7  
Grenada 15-19 11-15  
Guadeloupe >30 10-15  
Guam 10-12  6-7 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Guatemala 10-14 8-10  
Guyana 15-19 8-15  
Haiti 12-14 8-10

Shipping to this destination is currently not available.
Honduras 10-14 8-10  
Jamaica 12-14 8-10  
Martinique >30 10-15  
Mexico 12-17 10-15 Delivery delays of up to 14 days due to import customs clearance.
Montserrat 14-19 10-15  
Nicaragua 10-14 8-10  
Northern Mariana Islands 10-12 6-7 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Panama 8-12 6-8  
Paraguay 10-14 8  
Peru 10-15 8-13  
Puerto Rico 10-14 6-10 Information on restrictions for business customers for the destination country USA/Puerto Rico can be found here, as well as for private senders on the the country page (german only) for the destination USA
Saba 10-13 6-9  
Saint Martin >20 10-15  
Sint Maarten 10-13 6-9  
St. Barthélemy >20 10-15  
St. Eustatius 10-13 6-9  
St. Kitts and Nevis 12-14 8-10  
St. Lucia 12-14 8-10  
St. Pierre and Miquelon >30 10-15  
St. Vincent and the Grenadines 12-14 8-10  
Suriname 10-14 8-10  
Trinidad and Tobago 12-14 8-10  
Turks and Caicos Islands 14-19 10-15  
United States of America 7-11  5-8 Information on restrictions for business customers for the destination country USA/Puerto Rico can be found here, as well as for private senders on the the country page (german only) for the destination USA
Uruguay 14 7-10  
Venezuela 10-14 8-10  
Virgin Islands 14-19 10-15  
Virgin Islands, US 10-12 6 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.
  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.
  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.

Asia

Destination

Transit-time1, 2, 3

in working days

DHL Paket International Economy

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
Afghanistan 15-19 10-15  
Armenia 15-21 12-18  
Azerbaijan 8-12 7-9  
Bahrain 8-12 6-8  
Bangladesh 15-19 10-15  
Belarus 7-9 6-8  
Bhutan 10-14 8-10  
Brunei Darussalam 8-12 6-8  
Cambodia 13 8-10  
China 10-13 8-11  
East Timor 10-12 6-8  
Georgia 14-19 12-17  
Hong Kong 7-12 5-9  
India 16-18 14-16  
Indonesia 12-15 8-12  
Iraq 15-19 11-15 Due to the slight easing of the situation in the Middle East, the transport of shipments to Iraq is once again possible. Stored shipments will be transported to Iraq and delivered as quickly as possible, within available capacity. Please understand that delays may still occur, and we cannot reliably predict the specific impact given the rapidly changing situation.
Iran 10-14 8-13 Due to the geopolitical situation in the Middle East shipments to Iran are being stored until further notice. As soon as transport is possible again, the stored shipments will be transported to Iran and delivered there as quickly as possible, within available capacity. Please understand that significant delays may occur, and we cannot reliably predict the specific impact given the rapidly changing situation.
Israel 12-16 10-14 Due to the slight easing of the situation in the Middle East, the transport of shipments to Israel is once again possible. Stored shipments will be transported to Israel and delivered as quickly as possible, within available capacity. Please understand that delays may still occur, and we cannot reliably predict the specific impact given the rapidly changing situation.
Japan 6-11 4-7  
Jordan 8-12 10 Due to the slight easing of the situation in the Middle East, the transport of shipments to Jordan is once again possible. Stored shipments will be transported to Jordan and delivered as quickly as possible, within available capacity. Please understand that delays may still occur, and we cannot reliably predict the specific impact given the rapidly changing situation.
Kazakhstan 11-15 9-13  
Korea (Dem. People’s Republic of Korea, North Korea) 15-19 10-15 Shipping to this destination is currently not available.
Korea (Republic of Korea, South Korea) 8-11 6-8  
Kuwait 8-12 6-8  
Kyrgyzstan 15-19 10-15  
Laos 15-19 10-15  
Lebanon 8-12 6-8 1-2 week delivery delay due to escalation in the Middle East. The products affected are DHL Paket International, DHL Päckchen International and Warenpost International.
Macao 11 6  
Malaysia 9-12 7-10  
Maldives 12-16 8-10  
Mongolia 12-19 10  
Myanmar 10-14 8-10  
Nepal 10-14 8-12  
Oman 8-12 6-8  
Pakistan 11 7-10  
Palestinian territories 8-12 6-10 Shipping to this destination is currently not available.
Philippines 13-18 8-14  
Qatar 8-12 6-8  
Russia 13-15 11-13  
Saudi Arabia 9-11 7-9  
Singapore 7-10 6-8  
Sri Lanka 8-12 6-8  
Syria 12 6-8 Shipping to this destination is currently not available.
Tajikistan 10-14 8-10  
Taiwan 10-13 8-11  
Thailand 8-10 7-9  
Turkey 10-14 8-10  
Turkmenistan 10-14 8-10  
Uzbekistan 10-14 7-10  
United Arab Emirates 7-10 6-8  
Vietnam 15-20 13-18  
Yemen 15-19 10-15 Shipping to this destination is currently not available.
  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.
  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.
  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.

Australia & Ozeania

Destination

Transit-time1, 2, 3

in working days

DHL Paket International Economy

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
American Samoa 10-12 6-7 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Australia 10-17 8-14  
Christmas Island 11 7-9  
Cook Islands 10-12 6-8  
Fiji >30 10-12  
French Polynesia >30 10-15  
Heard Island 11 7-9  
Kiribati >30 10-15  
Kokosinseln, Keelinginseln 11 7-9  
Lord Howe Island 11 7-9  
Marshall Islands >30 10-15 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Micronesia >30 10-12 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Nauru >30 10-15  
New Caledonia >30 10-15  
New Zealand 14-20 10-16  
Niue 25-30 10-21  
Norfolk Island 11 7-9  
Palau 10-12 6-7 Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.
Papua New Guinea  12-15 7-10  
Pitcairn Islands >30 10-15  
Samoa >30 10-15  
Solomon Islands >30 10-15  
Tasmania 11 7-9  
Tokelau 25-30

10-21

  
Tonga  >30 10-15  
Tuvalu >30 10-15  
Vanuatu >30 10-15  
Wallis and Futuna  >30 10-15  
  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.
  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.
  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.

Africa

Destination

Transit-time1, 2, 3

in working days

DHL Paket International Economy

Transit-time1, 2, 3

in working days

DHL Paket International Premium

 Details
Algeria 11-15 8-13  
Angola 10-16 8-14  
Ascension 14-19 14-19  
Benin 15-19 10-15  
Botswana 10-14 8-10  
Burkina Faso 12-16 10-12  
Burundi 12-16 8-12  
Cameroon 12-16 10-12  
Cap Verde 15-19 10-15  
Central African Republic 10-14 8-10  
Chad 10-14 8-10  
Comoros, Union of the 12-16 8-12  
Congo (Dem. Republic of the Congo) 10-14 8-10  
Congo (Republic of the Congo) 10-14 8-10  
Djibouti 10-16 8-10  
Egypt 10-14 8-12  
Equatorial Guinea 15-19 10-15  
Eritrea 8-12 6-8  
Eswatini  9-13  6-9  
Ethiopia 8-12 6-8  
Gabon 10-14 8-10  
Gambia 10-14 8-10  
Ghana 10-14 8-10  
Guinea  11-15 9-11  
Guinea-Bissau 12-16 10-12  
Ivory Coast 8-12 6-8  
Kenya 10-14 8-10  
Lesotho 10-14 8-10  
Liberia 12-16 10-12  
Libya 12-16 10-12  
Madagascar 12-16 10-12  
Malawi 12-16 10-12  
Mali 10-14 8-10  
Mauretania 10-14 8-10  
Mauritius 10 6-8  
Mayotte >30 10-15  
Morocco (incl. Western Sahara) 8-12 6-8  
Mozambique 10-14 7-10  
Namibia 10-12 6-8  
Niger 12-15 8-11  
Nigeria 10-14 8-10  
Réunion 11-16 10-15  
Rwanda 10-14 8-10  
SãoTomé and Principe 13-15 9-11  
Senegal 12-15 8-11  
Seychelles 10-13 6-9  
Sierra Leone 11-15 7-10  
Somalia 15-17 10-14  
St. Helena 14-19 14-19  
South Africa 12-19 10-17  
South Sudan  10-14 7  
Sudan  10-14 7 Shipping to this destination is currently not available.
Tanzania 10-14 7-10  
Togo 10-14 7-10  
Tristan da Cunha 14-19 14-19  
Tunisia 8-12 6-8  
Uganda 10-14 7-10  
Zambia 10-15 8-10  
Zimbabwe 10-13 6-9  
  • 1 As a rule, the delivery time to urban areas is faster than to rural areas and is also influenced by the distance from the German delivery location to the destination country.
  • 2 For shipments to islands or remote areas, a longer transit time is to be expected.
  • 3 Shipments with complete electronic shipment and customs data transmission as well as availability of recipient e-mail address or mobile phone number generally speed up delivery and improve the delivery experience.